Introducing YippieMove '09. Easy email transfers. Now open for all destinations.

As you guys have noticed by now we have done a little refresh of Playing With Wire. At the same time we choose to upgrade to WordPress 2.7 from WordPress 2.2.3.

Unfortunately early versions of WordPress did not specify UTF-8 encoding for the tables created in the database. After the upgrade, UTF-8 was in WordPress but our tables were still in Latin 1 and we got quite a collection of funny characters in some of our postings. Examples include “’” instead of a quotation mark, or  in the middle of some whitespace.

After searching for a while we found the solution at bawdo2001’s blog:

mysqldump -u root -p --opt --default-character-set=latin1 --skip-set-charset DBNAME > DBNAME.sql
sed -e 's/latin1/utf8/g' -i ./DBNAME.sql
mysql -p --default-character-set=utf8 DBNAME < DBNAME.sql

In other words, just dump the database in latin1, swap out latin1 for utf8 in the output SQL and then reimport in utf8. Just make sure you get a good backup of your database in a separate file before you start reimporting.

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Introducing YippieMove '09. Easy email transfers. Now open for all destinations.

As YippieMove has grown a lot in the past few months, we’ve come to a point where simply sharing a mailbox among the Support Team just won’t cut it anymore. We needed retire the ‘shared mailbox’-approach for a more sophisticated and modern ticket management system.

After spending numerous hours researching various open source support solutions, we realized that none of them were really up to for the challenge. Most of them felt very outdated and cumbersome (like OTRS). A few of them looked promising, but lacked the maturity to use in production. We reached the conclusion that we could not use any free tool, so we started looking into the next best thing — A modern SaaS Help Desk.

It did not take very long until we realized that there was one solution that fitted our needs better than all the other options, namely Zendesk. After signing up for a free trial, we were completely sold. The modern interface, the ability to integrate it into YippieMove with a sub-domain (support.yippiemove.com) and ability to customize the look and feel really impressed us. What made us even more impressed was how easy it was to integrate it into our existing system. It took us less than 6 hours to switch from our old system to have a production ready help desk that even features Single Sign-On (thanks to Jon Gales Django hack). Quite frankly, Zendesk exceeded our expectations.

The only thing we could possibly complain about Zendesk is the pricing (it a bit steep) and the lack of SSL in the lower-tier plans.

Screenshots

Single Sign-on Admin Home
Single Sign-on with YippieMove
Administrator home
End-user Start
End-user start
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Introducing YippieMove '09. Easy email transfers. Now open for all destinations.

If you didn’t catch our tweet a few hours back, we are now successfully moved to the new servers. We’ve started to resume all paused transfers. So far it’s looking great. The speed of the transfers has gone up a lot, which is great.

Again, we apologize for the inconvenience this may have caused you.

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Introducing YippieMove '09. Easy email transfers. Now open for all destinations.

Unfortunately the switch to the new infrastructure was bumpier than expected. When we finally got everything ready for the switch to the new infrastructure, we discovered that some of the new servers did not match the specs we ordered. We’ve talked to our hosting provider, and they promised to fix this as soon as possible.

We sincerely apologize for this delay, but we hope you understand that we cannot control this. The YippieMove website is still working, and you can sign up for new transfers. The only thing that is affected is the actual transfers.

Once we get the servers modified to fit our specs, we will have a small amount of downtime (~20 minutes) where we make the actual switch.

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Introducing YippieMove '09. Easy email transfers. Now open for all destinations.

Today we will have some scheduled down-time for YippieMove. The reason for this is that we are moving to new and faster servers to better handle the increased demand for YippieMove. As a result, we have paused all current transfers. The switch to the new servers will take place sometime today (the exact time depends on when we get them ready) and the downtime will likely last for less than 30 minutes. Once we’ve moved to the new servers, we will resume all transfers.

We anticipate that we will be able to improve both the load time on the server, as well as the speed of the transfers. Moreover, the switch to the new servers enables us to scale more seamlessly in the future.

We apologize for the inconvenience this may cause you.

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